Telkom's non-existence

I've submitted a fault on 16 May 2015 354CRK160515 (the latest after many fault reporting) and received no response from Telkom. I also received an escalation number 693457. I phoned Telkom on Sunday 7 June and the call centre offered to send an email to the technician to respond. On Monday I phoned Telkom again and the call centre offered to send another email to the technician and management. As at 9 June I have not received any response from Telkom, nor the technician. I have no internet and my landline is dead. <br> I'm also getting billed for a 4mps data line for the past few months, even after submitting numerous complaints that I don't even get 1mps.<br> I couldn't do any work from home and missed a few deadline.<br> How many times to I have to report this fault of not receiving the internet speed I am paying for and not having internet at all. How many times do I have to phone Telkom's call centre after holding on for endless minutes to hear that there is nothing they can do for me, except send an email, which will receive no response. It's like Telkom don't exist and nothing gets done.