TELKOM'S NON-EXISTANT SERVICE

We reported our landline out of order on 24th of April. Telkom notified us via SMS that the fault would be repaired within 5 days. I phoned them again on the 29th of April to follow up. I held on for almost 20 minutes before the call was answered. I was told that a technician had gone to our house the day before but nobody was home. Of course nobody was home - we work! Do they think we sit & wait for them to grace us with their presence? The lady, Shelly, seemed shocked that they should notify us of their intention to require access to our home. She gave me another reference number, queried whether we would be home in the public holiday,contacted the technician concerned and said the fault would be repaired on 1st of May.<br> It is now the 3rd of May and we are still waiting.<br> Shocking lack of service from Telkom, accompanied by lies and inefficiency and stupid assumptions. And to phone them again from my cellphone and hold on for another 20 minutes would cost me a fortune.