TELKOM'S NO CARE CUSTOMER SERVICES!

<p>I am extremely appalled by the lack of “Customer Care Service” provided by Telkom. From the 27th January 2017, our company had placed an order directly with Telkom. Up until today 10 February 2017, we are still waiting for the technician to sort this out!</p> <p>Every second day since we have been subjected this torturous procedure from the moment we communicate to the first available “consultant”. Numerous times our calls had been transferred from one consultant to the next consultant and the next…10 odd consultants later, our call is NO LONGER VALUABLE TO TELKOM as we are either placed on hold for an hour or cut off!</p> <p> </p> <p>Each time we are transferred from one “consultant” to the next, the mismatched excuses that roll off are completely fascinating as this deviates from what was originally discussed with the first consultant that many weeks ago. When asked to speak to a Telkom manager or someone with a higher position, again we are either placed on hold for an hour or cut off immediately or the audacity to tell us the manager will return our call. A few day later, we are still waiting for this VALUABLE CUSTOMER CARE phone call!</p> <p> </p> <p>Contract or not, Telkom customers should not be tortured like this!</p> <p> </p> <p>THIS NONSENSE HAS TO DESIST IMMEDIATELY!!!!!</p>