Telkom's LTE department does not deliver.

After contacting Telkom for a DSL-line, I was informed that my area could not support a dsl-line. I could however receive LTE (uncapped) for my home for R599. On the assigned website, with an operator on the line, I app**** for the deal. I was meant to recieve an email confirming my application. I never dit. I tried to phone the LTE sales department and never got through, despite waiting for 40 minutes at a time. I went to Cresta's Telkom branch, they could not help me as the deal was made online. The manager emailed someone at the LTE department who phoned me. I was meant to receive a confirmation sms within 48 hours, I never did. The router was meant to be delivered within 5-7 days of the so-called sms. I went to the Telkom shop, the emailed the LTE department and another lady contacted me. She said that Telkom was checking my account details. Then R599 was deducted from my account with TELKOM as the reference. I tried to get hold of the last person with whom I had spoken via email. She has not contacted me and hardly ever replies to my emails. I do not want to pay for a service that i am not receiving. I would just like a number to phone and a person to talk to who would help me