Telkom 's lack of service.

My landline went out of order on Christmas day - for the second year in a row. I reported it online. Today I saw an Open Serve technician working at a phone box and spoke to him about my line. He informed me that there was an underground cable fault in our area (What a coincidence - exactly the same as last year) and the contractors that are being PAID to fix it, have opened up the cable, but as it is Christmas, they are not there now - they are on leave. Telkom is working with a minimun staff most of them are on leave - how can they not stagger worker's leave throughout the year instead of letting everyone go at the same time? Open Serve are not allowed to work on underground cables. So, "Sorry Madam, you will have to wait until they all come back after the holiday season and fix the cable". Last year it took nearly a MONTH to fix my line - after several calls, several calls to Pretoria, and a report on this website, before my phone was fixed on 21st January - FROM 25th December. SHOCKING service from Telkom. I also went into the Galleria Telkom office, where a disrespectful worker could not even look up from his computer while talking to me in a completely empty office. And now they are major shareholders in Cell C? Changing my provider.