TELKOM's *********** store staff & Cancellation!

<p>On the 12 Aug 2015 I went to the Telkom Store in Centurion Mall. Waiting in line for 45 min I finally got to the front. I told the lady that I would like to cancel my home ADSL line and landline as I don’t need it anymore. She told me it is not done in store she can’t do it. I must send an email to ********** I asked her what do I need to send to it and if that is confirmation of my cancelation? She told me I only need to send my - Full Name - Id Number - Street Address - Landline Number and - What services I want to be cancelled. She told me I do not need to send any of the documents that is asked for in the autoreply email from ********** I found this weird and thought it must be something like many other things that telkom does not update. So I do as I am told send the information that the Centurion Telkom Store agent told me to send. I wait 21 days and no one calls in fact I get a bill for the moth of Sept 2016 so I send telkom escalation an email stating what I stated here and a few days later they say I need to resend everything and send my proof of ID with the email so that I can get it cancelled and also I need to pay for the month of September 2016 as I did not send the relevant documents.</p> <p>Now I did all that. On the 23 of Sept 2016 I sent all the documents that the email requires and it is now 31 Oct. 2016 and no one has phoned me or sent an email to confirm it has been cancelled. I will most likely get an invoice for Nov 2016 as well. I phoned the Telkom call centre and told them what is happening. Their response is to send an email to ********** with all the documents and someone will call after 21 working days. But now the problem is. If no one calls and I have to do this every 21 days then I need to pay every moth for something that I do not use and want to get out of! Telkom how are you going to rectify this as the Telkom store in Centurion does not want to help they say they can’t cancel in store and they gave me the wrong information that cost me as a Telkom customer money.</p> <p>So here is what I want you to do. I am going to lay it out as a plan as I don’t think Telkom has one:</p> <p>1. Charge me for the month of 12 Aug 2016 to 12 Sept 2016 as that is when I cancelled.</p> <p>2. Cancel my land line and ADLS line and everything on my name that is connected to Telkom.</p> <p>3. Send me the confirmation via email that all the above has been cancelled and I do not have to deal with Telkom again.</p>