Telkom's Incompetency

<p>I am inundated with telkom's telephone line being out of order from the time I moved to Alberante 4 years ago. The most recent problem was reported on 22 Feb 2107 and a month later, nothing has been done about it. When i reported the fault on 22 Feb 2017, no ref number was given to me. Thereafter, I check regularly, only to find out that the operator says that i should speak to the technician as to find out, when were they going to rectify the problem. I didn't speak to anyone, thinking that they were "passing the buck". To date nothing has been done about my telephone line, however at month-end telkom tends to debit my account for something that is not working. Is it fair? I had to go online to find my ref no. 88CRK220217. The incompetency of telkom is clearly shown that no-one wants to take ownership of rectifying the problem. </p>