Telkom's incompetance is a joke!

I've signed up for an 8ta mobile & month to month data contracts July 2013. The 1st couple months was smooth sailing until I tried to get my account unsuspended the 1st time. Granted it was my fault for not seeing that there's enough money in my account, but I paid the account in full within a couple of days after debit order was returned. So the nightmare started. It took 3 days, countless fruitless calls & payment confirmation emails until I finally lost my temper on the 3rd day & insited to hold the line until my account was unlocked. After all of that 10days later when I called call center my account according to the system was still 'suspended' eventhough I've been using the phone.I tried to change bankdetails which I did 3x but every month they debit the old account & obv debit order is sent back. This month same drama only now Ive had to do a sim swop for my data, which Is paid for & doesnt roll over at month end, but surprise surprise they cant do sim swop because according to the system my account is suspended. Ive been to Telkom shop 3x and made countless calls and no one can help. Call center says its shop & vice versa. To date its still not resolved 8 days after query.