Telkom's horrible service

I've been without internet for 3 days now thanks to telkom. I sat on hold for a consultant for 50 minutes, spoke to the consultant for 2 minutes only to be told to phone again the next day. This repeated for 2 days until i had to speak to 5 different consultants in one day and all i got at the end of hours and hours of waiting is to be told they cannot help me because they dont see the problem. I cant do my work online. And after another hour of holding thandeka at telkom tells me they do not know how to fix my problem. What is the point of paying for a service i cant use?