Telkom's horrible service

<p>I took out 2 contracts at the Telkom in Cape Gate. It was not even 6 days then both phones heated up. I took it back because its not 7 days yet. Still today both phones is not returned. Why do they send a out of box failure away for some "technician" to scratch in a new phone? Then it's not a new phone. Why did they not give me new ones? This is pathetic and I'm very disappointed and angry. Every time I ask is my phones back it's no. Do they even do follow ups?they don't care about customer service..messed up.. I am not going to leave it just here..</p>