SL
Shante L

1 reviews | Active since Dec 2014

19 Feb 2015, 15:39

Telkom's ********** Customer Service

My line was suspended for no apparent reason. I have no overdue amount etc. It's been the third day that I have been on the phone constantly with Telkom's Call Center to try and resolve the matter. They unsuspended my SIM cards, but it is still in a suspended state on there systems, also blocking everything under my ID number, therefore I am unable to increase my spending limit. Thus making the phone useless as I cannot do anything with it. I have THREE lines with Telkom and right now it is my biggest regret! I want to cancel all my contracts with them and go over to Vodacom!

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Replies (1)
Telkom
Telkom's reply19 Feb 2015, 16:55
Official
Hello s.law,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our Billing Department and feedback will follow. Please find ***

Regards,
Zandiswa Gunu
Telkom Social Media