Telkom's hollow promises

So, 6 January I take to twitter, mentioning Telkom asking to help me initiate the process of having my phone line moved to a new premises... No response, 2nd and 3rd tweet, also no response. Off to Facebook, this time I get a response, apologizing and reassuring me that I will be contacted... Yet, they don't ask for my details. I post again and am told it has been escalated - we all know how much good that does. Eventually I submit an online application for line transfer, and receive an SMS saying that theres no service in the area I'm moving to, but, the very house I am moving it to has got a working telkom line in it. The number to contact on the SMS is engaged. It seems as if there is no desire to deliver on promises or assist their customers in any way, what so ever.