Telkom *****s from hard working South Africans

I am writing to express extreme dissatisfaction and concern regarding a recent issue with Telkom. On August 6, 2025, I made a payment of R1038.06. However, Telkom claims they are unable to locate this payment. Furthermore, without my knowledge or consent, Telkom deducted an additional R521.92 from my bank account.

Despite my efforts to resolve this matter through their contact center, calling over 100 times in the past two weeks, I have received conflicting information from agents and managers. This inconsistency has led to significant frustration and concern regarding the handling of my account. I have since been threatened with legal action and my Telkom account has been suspended. My credit file has been affected and no closure to a proper resolution.