Telkom's ********** practices

<p>I have had a Telkom data contract for over 4 years now paying a set agreed upon monthly charge of R199. For the past two months, my monthly charge has inexplicably gone up to R599. I have opened 3 diffrerent cases with their call center to no avail. Each instance my case is simply dismissed and closed without an appropriate explanation. They told me that the reason for the increase is that I was surfing out of bundle, an option I had choosen when i signed my contract over 4 years ago. </p> <p> </p> <p>Now, herewith our problem.</p> <p> </p> <p>I have had this contract for over four years and each time my data ran out i was always temporarily disconnected until the beginning of the next month. Not once was i ever charged so-called 'out of bundle' rates and my charge has remained R199. I have asked them to provide me with the proof that i ever agreed to out-of-bundle surfing, they cannot provide this to me. Whats worse, the first consultant i spoke to put this down to a technical glitch in the system and told me that it would be resolved, it wasnt. </p> <p> </p> <p>Without this proof, this is constitutes *****.</p> <p> </p> <p>I am terribly annoyed & disappointed, and I am contemplating cancelling the contract all together. If you are a telkom customer, BEWARE!</p> <p> </p> <p> </p>