Telkom's false data promotion

<p>I had recieved a text from Telkom offering free data if you recharge with R30 or more, i then recharged the next day on the 14 October 2016 but did NOT recieve the data, i called on the 16 of october , case logged and i was then given a 72 hour SLA , which ofcourse was weeks ago, and till this very day , I have NOT recieved any feedback from telkom , despite my countless phone calls to their call centre and empty promises given to me which were also NOT honored , called again probably 6 times this week alone, still NO-ONE care enough to assit , asked to speak to a manager (Shamima or something) whom i was advised is "busy" and will call me back, SHE NEVER DID, goes to show what a poorely managed business this is, customers are not respected at all , and no-one seems to care enough to take responsibility , i was sent from pillar to post, and last manager/TL i spoke to was Lusana whom advised that the 72 hour SLA is ONLY for escalation, and that there is no SLA for resolution, which i found very disturbing and unprofessional , clearly no-one want to take responsibility , they have excuses to delay a customer even more, i am so glad i canceled my contract and i am most definitely going to cancel this prepaid card as well, WHAT IS THE POINT OF HAVING BETTER PRODUCT IF THE SERVICE IS SO PATHETIC AND THE CONTACT CENTRE IS SO UNPROFESSIONAL!!!!</p>