Telkom's failure to respond to a call out

We reported a faulty line to Telkom on 16th Feb to which they said a technician would be assigned to the problem. it is now 2nd March and nothing has been done, we asked for an escalation (escalation no. 825872) on 19th Feb, we are still waiting for a technician or someone from Telkom to communicate with us. These are the dates that we have contacted Telkom, 16th Feb(reported the fault), 17th, 19th, 22nd, 24th, 25th, 01st March(technician was supposed to come out), 2nd March. Please can you kindly assist us.