Telkom's failure to cancel my contract cost me thousands

<p>In December 2016, my telkom mobile ****ol and sim card were ******. On the 9th of January, I submitted a cancellation form to Telkom to cancel the service. Unfortunately, Telkom uses the same form for Telkom fixed line and Telkom mobile cancellations, so there are two different email addresses on the form depending on what you want to cancel. I mistakenly used the fixed line email address (which is the first one that appears on the form) ********** instead of ********** <p>I received a confirmation email from Telkom saying that I would hear back from them within 21 business days</p> <p>.. I never heard back from them.</p> <p>I then discovered a charge for R692 on my bank account from Telkom Mobile in February and immediately followed up. I have subsequnetly discovered that there are now an additional R1600 of charges for March. I called to follow up on why my service had not been cancelled, and they told me that the email had gone to the wrong cancellations department, and that I am liable for the full cost on my account. </p> <p><br />I am distraught about this. Why did the Telkom agent who processed my initial email not call or email me to explain that the cancellation form needed to go to a different department? Even better, they could have - with a the click of a button - forwarded it to the correct department. They are - after all - one company right? I am now sitting with over two thousand rand in data and voice charges.</p> <p><br />I am willing to accept responsibility for charges up until 9 February, as they do state that it can take up to one month to complete a cancellation. I cannot accept that I am responsible for charges after the 9th of February. I sincerely hope someone from Telkom follows up on this. </p> <p><br />Telkom Case Reference Number: ********** 6</p>