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vertbritz V

1 reviews | Active since May 2016

02 May 2017, 13:38

Telkom's exceptionally BAD SERVICE - Tel No ***

<p>I logged a fault on 27/02/2017 *** - it was never fixed</p> <p>Logged again on 01/03/2017 *** - " " "</p> <p> " " " 13/04/2017 ref: 279CNK130417 - " " " </p> <p>None of these faults were attended to, nor did I see a technician except for the first fault. He came out had a look, untied my office by moving the modem ext to the other side of the room. Hurriedly left saying he had to go for a medical and would return. Still waiting. </p> <p>My landline has been down since February and my ADSL line is continually intermittant.</p> <p>1. Telkom needs to fix this urgently.</p> <p>2. Refund me for no service for 3 months for which I have paid.</p> <p>My contact details are E.P. Britz / Cell no ********** 138 / ********** 457 (not working)</p> <p>Email: **********

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Replies (2)
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vertbritz V's update05 May 2017, 13:38
Reviewer Update

Telkom responded speedily to my review and resolved the problem within 24 hours. This was great service and it would be fantastic if we as customers always received good service like I have just experienced.

Thank you Telkom

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vertbritz V's update26 Sept 2017, 09:27
Reviewer Update
My line is still down. A Telkom technician fixed my service and it was ok for 1 day only, and then down once again. Sae problem. Will Telkom ever get this working properly??