1 reviews | Active since Mar 2015
Telkom's DSL ***** warning
First I'd like to urge all Telkom DSL clients to do a internet speed test... If like me you are being suckered into paying for a line speed you are not receiving then you are in the same boat as me.<br> I signed a basic DSL contract with Telkom in Feb 2012 thinking I would receive close to 1Mb speed this was however the worst mistake of my life. Not only did I not receive half the speed but the line was down more than it was up. After logging about 2 complaints a month for a year and a half they managed to sort out the disconnecting issue but the line was still very slow.<br> I then proceeded to contact their team with the thought that if I increase my package to a 4Mb line things would get better. This also was to my detriment as nothing changed. Again I contacted their technical department and was told that the speed a person receives depended on what priority they had on the exchange. <br> As a paying customer I would think that I would be priority no.1 to any business. This was the last straw and I phoned their accounts dept and warned them that I would stop paying as I'm not receiving the service I'm paying for. What they are doing is committing *****. I have now been cut off by Telkom
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away. We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that we have received your query and we are attending to it right away. We do apologize for any inconvenience caused, feedback will follow the soonest.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
