Telkom's Disgusting

<p>I cant begin to narrate the frustration i have and misery i have been through as a result of Telkom mobile's unprofessional manner in dealing with my incorrect billing, over a 3 months since i lodged my complaint. The most frustrating part is the fact no one seems to want to take responsibility for this and it really is frustrating. To add salt to wond i was eventually told the 'back office'manager will handle my case by the name of Lambert Makova (by the way this so called back office has no direct line whatsoever, even call centre agent cant get hold of them). Nonetheless that was the last time i heard from since 19th January, to date. I dont know how many times i have called or written to this Makova guy via email he has not returned my correspondences and numerous reminders from call centre agents to deal with my case.</p> <p> </p> <p>Telkom continues to bill me incorrectly for an insurance purchased for a tablet device i bought in October 2016. I have been shoved from point to point and even directed to speak to thier inhouse insurance division which confirmed the insurance product i purchased, yet the billing department has not resolved this matter saying one excuse after another. </p>