Telkom's disconnection of our line & Internet

Our Telkom account was due for payment on the 15/4/15 according to the Statement. My husband noticed that the line was disconnected at 9:30 the morning of the 15/4/15. He usually pay the account by the 15 of each month. He then proceeded to the Telkom branch at Centurion mall and paid the due amount of R 1962, 50. We paid on the 15/4/15. It's been 3 days already that our phone line and Internet hasn't been connected. We've phoned Telkom so many times and each time we're dealing with a different person who is unhelpful and doesn't know what they are talking about. At one stage they kept on telling us that the line is connected and then we let them listen to the message on the phone that says the line is disconnected. Even that didn't spur them on to rectify the situation. Telkom's policy is that your line will be connected between 24 & 48hrs. That hasn't happened yet.Telkom keep on giving us ref numbers,but what's the point if that won't help with the connection of the line. They are absolutely useless and they have no business disconnecting services if the due date for payment hasn't passed it. The recent ref no. they gave us is AI***, Acc no. ***.<br>