Telkom's **************** and ******* service
<p>We bought a TI Entertainment package on the 10th April, and were debited accordingly. As we were close to our cap, we also bought another 20GB top up. The TI package allows us to watch Netflix without using our cap. Fast forward to the 18th, and we find out we've hit our cap again, and Telkom despite debiting our account, never activated the TI service. We have now called 3 different numbers, spoken to multiple people, only to be told they really can't help us, we will have to buy it again, or go into a Telkom Direct store. So basically Telkom... stuff the client. Never mind that our 10MB ADSL gives us 6MB on a good day... now we get *****ed by doing all the right things. I can't wait for non-Telkom fibre to get into the area, so we can cancel our non-existent service with you once and for all.</p>
Hi Telkom Social Media Team,
You'll be happy to know, no one has contacted us. We had to resort to buying another 20MB via a sales agent, as your site to do it online was down for 3 days. We bought the 20MB on Friday, and it still hasn't loaded due to some issue on your system - it's been reported to your IT Team. ARE YOU FRIGGING KIDDING ME? If I could give you negative ratings on those stars I would. I have NEVER received such appalling service in my life.
Hi Telkom Social Media Team,
You'll be happy to know, no one has contacted us. We had to resort to buying another 20MB via a sales agent, as your site to do it online was down for 3 days. We bought the 20MB on Friday, and it still hasn't loaded due to some issue on your system - it's been reported to your IT Team. ARE YOU FRIGGING KIDDING ME? If I could give you negative ratings on those stars I would. I have NEVER received such appalling service in my life.