Telkom's customer service is terrible!!!
<p>Our LTE lines ( ********** 431 & ********** 606) has been disconnected because of no money in our account. (Our fault, we know its our fault) We've made the payment on the 18th of October 2016. (The monthly outstanding amount that we are aware of R905.50). We do not get any statements from Telkom & so far that has been the same amount every month.</p> <p> </p> <p><br />I've emailed the proof of payment to Telkom & since then I spoke to 4 agents, each agent asked me what the payment amount was & I told them R905.50. The only thing each agent said that the payment wasnt showing yet. We have to wait till it reflects.</p> <p> </p> <p><br />Today I phoned again, they told me the payment is showing, but we still owe them R246.35 (this is the amount they penilise late payers with and dont tell you about)</p> <p> </p> <p><br />Now what I can not understand is that why couldnt the first agent that I spoke to and asked what amount we paid have told me what the outstanding amount was and that there was still more outstanding. Now when we make the payment today, we will still be without internet for another 7-14 working days????</p> <p> </p> <p><br />I understand that we didnt pay at first, but why does it take 7-14 days to reconnect your customers after paying, plus you get penilised, plus the agents dont even consider telling you what the correct outstanding amount is.</p>