Telkom's customer service is disgusting, period!!!

<p>My request (below) hasn't been resolved till today. :-(</p> <p> </p> <p>Mind you I haven't been able to receive my important call from the number that they decided to just cancel without my consent!!!</p> <p>---------------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>by Khanyo2015 3 on Aug 30, 2016</p> <p>Poor Customer Service</p> <p>I had a DATA contract with Telkom for 2 full years, without missing payments! After that has expired, I took another for cellphone.</p> <p> </p> <p>I specifically requested that they migrate my old number to PAY AS YOU GO as it is my main number for important calls. Guess what, the number was CANCELLED from their network, yep, without even consulting me.</p> <p> </p> <p>The cancellation happened last Wednesday (Aug 24th). I have been making calls to Telkom call centre, and visiting the Centurion branch to have my number reinstated, It seems like they will take forever (if they eventually do, as, at some point, I was sent to MTN because the number was ported from MTN 2 years back!) to have this issue sorted, as I continue missing important calls on my ********** number!!!</p> <p> </p> <p>When I requested to speak to the team leader at the call centre this morning, I was told that s/he is BUSY :-(</p> <p> </p> <p><br />Aug 30, 2016<br />6 days ago<br />Official private business reply:<br />Hello Khanyo2015</p> <p>This response serves as confirmation that your query has been received. <br />Your reference number : AI ********** <br /> Your query has been sent to our mobile team for assistance. <br /> <br />Regards<br />Noleen<br />Telkom Social Media Team.</p> <p> </p> <p>Khanyo2015:<br />This is the second ref number. I hope I won't have to wait another 72 hours, as I haven't been receiving my important call since last week</p>