Telkom's Customer Service and Tech Support SUCKS!

So after months of complaining about the fact that we've had NO ADSL since June. Finally TELKOM admits that there is an issue..... So I finally get an sms on Monday with the reference ***. With NO HELP from your tech support I finally managed to reconfigure our ADSL & wifi myself. <br> <br> I do not see why I should have to pay for a service which was not rendered?<br> <br> Since June I have had no ADSL, every time I logged a call, I was told the issue was fixed. Which was not the case. After my last hello peter complaint I requested to have our line CANCELLED with immediate effect. I haven't even had a response to that?!<br> <br> I am looking for an alternative service provider. You don't care about your customers.. We are just a number in the pot! I refuse to pay for such a revolting service. TELKOM have cost my husband and I over R12,000 in DATA charges over the past 3 months as we have had to rely on our cell phones for DATA.<br> <br>