TELKOM'S CONTRACT MISREPRESENTATION AND PATHETIC CUSTOMER SERVICE !!

<p>Last year October , I had taken the R99 deal with Telkom. According to the contract, I will receive 12Gb of data monthly,nothing more, nothing less.I was content with the deal until R600 was debited off my account in January and then another R600 in February. I found this to be strange since I was being debited more than my normal debit amount. So I decided to phone the call centre to query it. Note that my call was not pleasant. I had to wait for atleast 40 minutes until I was assisted. The call centre agent advised me that apparently all Telkom contracts comes with a R500 excess usage. Once the 12Gb of data is depleted , the excess usage comes off the R500. I was not aware of this at all. During those months to date, I have not received a statement via post or email, no sms notification informing me of any additional fees added to my bill if I exceed the 12Gb of data. Nothing at all. The consultant then said that I would need to go into the Telkom branch to query the matter further. I eventually went to the Telkom branch at the Pinecrest Centre in Pinetown. Spoke to a consultant who was absolutely arrogant and rude. Refused to assist me with my contract or cancellation query.Apparently he is not able to give me a copy of my contract as it is in archive and it's not saved electronically on the system. Furthermore, I need to wait for the sales person who assisted me to help me with my query. I then spoke to the manager and she assured me that I would receivethe contract within 7 working days . To this day I still haven't received any communication from her! It appears that I cannot cancel my contract as I would need to pay three times more than the subscription fees that I would have paid over the 2 year contract. I had requested for a copy of my contract/ statements to again review , where these additional fees and spending usages are deriving from . Still haven't received any !!Note that when I read the contract there was no such stipulations in it. This issue is ongoing for the past 3 months now . I refuse to pay for services that I am not receiving or am not aware of !! After numerous calls to Telkom ,I find myself in a position where I am unable to cancel my contract and billed excessive amounts for services that I am not receiving. Telkom's customer service is PATHETIC and APPALLING !!! EXTREMELY DISAPPOINTED, ANGRY AND FRUSTRATED !!!!</p>