Telkom's Continuous incorrect billing - overcharge 3 months in a row

<p>I visited your store in Kenilworth center on Saturday, 27th August. The reason for my visit was to resolve an issue I’ve been battling to resolve via the call centers. The situation is as follows:</p> <p> </p> <p>- I purchased a Telkom mix contract in June 2014, which included a Samsung S5, DSL Fast Internet and the Closer CallCatcher telephone plan. I started the payment of R307.02 on the Samsung S5 from June 2014.</p> <p>-Later that same year in October, I upgraded my internet to a 4Meg line speed.</p> <p>My latest statement is still showing an amount of R307.02 payable for the phone that was supposed to have been out of contract in June already.</p> <p>·My assumption is that my contract was incorrectly restarted when I upgraded my line and started payment on the phone from month 1 of the 24-month period again.</p> <p>·I have on numerous occasions tried to resolve this issue on the phone with the accounts team and was passed between the accounts and sales team with none of the teams making any progress with resolving the issue.</p> <p>·After many calls and literally hours of frustrating waits on the line to receive service, I was eventually told that the various call center agents and their supervisors should have referred me to the store as this issue cannot be resolved over the phone.</p> <p>·This is when I visited your store in KC where you told me that you will log a dispute and somebody will be in contact with me within 24 working hours. It’s now going onto 3 weeks and I still haven’t had any contact with Telkom.</p> <p> I am currently at my wits end and don’t know how to move forward with retrieving the incorrectly charged amounts from Telkom. This is extremely frustrating as I set up debit orders for my numerous Telkom accounts, but now regret doing so, because its seems impossible to get your money back once Telkom’s deducted it from your account. If the tables had been turned and I owed Telkom money, I would incur late payment charges as well as interest. If I wasn’t so dependent on the service, I would have cancelled all 5 contracts I have with Telkom, because up until now service has been an absolute nightmare.</p> <p>Extremely unhappy customer</p>