LC
Lerushka C
1 reviews | Active since Feb 2013
11 May 2015, 11:00
Telkom's Continuous Bad Service
17th January 2015 first fault report. The report was incorrectly closed during these two months, without it being resolved. <br> Fault only sorted out on the 16/03/2015<br> Reference 108CRK170115 and 400CRK160315<br> <br> Requested a prorate bill several times since then, and have not received one, therefore the total amount could not be paid. Last week we were notified that the line was suspended. We paid R1000 of this amount on Thursday and again requested the line be activated and our account be balanced off.Still no feedback. The balance owing is the amount for the \out of service"months.<br> <br> Today I got through to the billing center only to be told"
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Replies (1)Telkom's replyOfficial
11 May 2015, 13:24Hello LL Chetty,
Thank you for you post.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM109877.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for you post.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM109877.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply11 May 2015, 13:24
Official
Hello LL Chetty,
Thank you for you post.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM109877.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for you post.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM109877.
Regards,
Joshua Mnisi
Telkom Social Media Team
