1 reviews | Active since Mar 2009
TELKOM'S COMPLETE LACK OF SERVICE
I reported my telephone line as noisy on the 12th February. The next day I received an SMS saying it had been fixed and if I wasn't satisfied I needed to reply to the SMS which I did as there was no improvement in my line. No-one had contacted me about the fault at all.<br> On the 14th I again received an SMS saying the problem had been fixed, but it hadn't and again no-one had contacted me. I escalated the fault immediately and to date no-one has bothered to contact me and there has been no fix for my problem.<br> I checked on the Telkom website and my fault has been marked as CLOSED yet absolutely NOTHING has been done. This is just to get their fault resolution statistics looking good and TO HELL WITH THE CUSTOMER.<br> I had the same problem a couple of months ago but there is NO SERVICE FROM TELKOM - DISGUSTING.!!!
Thank you for making contact with us.
Your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89819.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
Your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89819.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
