Telkom's Commitments mean nothing

On 25 September my Internet and phone stopped working. Phoned I and initially I was told that I hadn'the paid my account. Checked my Internet banking statements and sure enough I had paid. Eventually somebody realised that it was the line and not my non-payment. I have since been told every other day that they are working on it. Fault 555 CRK 250915 was then escalated with ref 752979. I was given a commitment date of 10 October. Today I phoned in and got told that the technician cannot attend to my problem because he is working on problems elsewhere and \he doesn'the know when he will get around to yours."I get promised e dry time I phone that I will get a call informing me of what is wrong and when it will get fixed... Still waiting. I think it is the worst service EVER to tell a customer 5 days after it was supposed to be fixed that they have not fixed it and cannot say when it will be done. Wish I had an alternative."""