IS
Ilan S

1 reviews | Active since Jan 2014

07 Mar 2016, 21:31

TELKOM'S CHARGING FOR A CANCELLED LINE

I moved at the end of last year and thus wanted to cancel my telkom wifi service, so I emailed my cancellation forms through on the 31/12/15 and again on the 11/01/16, when Demakatse at telkom offices couldn't find any record of my cancellation, (even though I received a confirmation emaisl for both of those cancellation forms, stating that I would be called back.No one ever called) <br> <br> Then I called again on the 19/01/16 and Kimantha informed me that my cancellation forms were only received on the 11/01/16 and would only be cancelled in 20 days from the 19/01/16. And to top it off Telkom is billing me for Feb and March because of their pathetic service. I don't plan on doing any further business with Telkom in the future or recommending them to anyone else, because this isn't the first time they've *****ed over (that's also on hello peter).<br> <br> <br>

0
Replies (2)
Telkom
Telkom's reply07 Mar 2016, 22:20
Official
Hello Blu610,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM209917

Regards
Telkom Social Media Team
IS
Ilan S's update07 May 2016, 18:59
Reviewer Update
Ican't remove my 2 star rating ,because I'd like to give them a negative 5 rating . I'm still only getting bills from them.