1 reviews | Active since Jul 2016
Telkom's Bungling Results in my ADSL being cut
<p>Telkom must arguebly be one of the worst service providers in the Telcoms space. The kind of service customer get, can only lead to customers opting for other service providers. Telkom in my view struggles with basics and should just close shop.</p> <p> </p> <p>Yesterday I got an sms statig, " we are saddened by your decision to cancel your ADSL service....Your ref number is ( ********** 26). Regards Telkom." I thought, mistake because I did not request for a cancellation of my service. I get home and indeed my ADSL service is off. </p> <p> </p> <p>I call the contact centre and the comedy of errors stars. Firstly, I had to use my cellphone because the flipping landline doesnt work. Then when I spoke to the consultant I was told that my services were restored. This was yesterday. My landline nor my ADSLstill dont work. I called 10210 and was told to call Sales because only can restore services. But they cannot transfer me nor call me back because the Call Centre doesnt have outgoing calls functionality. So I must pay for Telkom's stupidity.</p> <p> </p> <p>Perhaps its a blessing in disguise that the foolishness has happened. I am fed up with Telkom. Keep your nonsense service, I no longer want it. I am going to buy data from Cell C/MTN/Vodacom. For the record, my account number is ********** 88666</p>
