1 reviews | Active since Mar 2015
Telkom's Breach of Contract & Incompetence!
Telkom cut my ADSL and phone line even though my account was paid in full and I did NOT cancel the account. <br> <br> I ordered a LINE TRANSFER for the end of March. <br> <br> They couldn't figure out the problem with my phone and internet at first, then they discovered the account was closed (why?) and were not willing / able to reconnect the account. Then a sales agent said she would have it reconnected within 48 hours. A week later and many calls later - the account was still not restored. Then I was told there were technical problems with reinstating the line. Several days and more calls and faults logged and still nothing. <br> <br> Next I was contacted by an agent to install a new line at my current address not even two weeks before my move! Last week I went to a second Telkom branch and was told that a data plan had been activated on my account (presumably by the consultant who promised my account would be functional within 48 hours) despite the fact that I no longer have a phone or ADSL line because they cancelled it. <br> <br> Now Mweb is charging me for March and requires one month calendar notice - so also for April even though I don't have a phone or ADSL line because Telkom closed it. Just wrong!!!!
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217533.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM217533.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
