Telkom's billing department consistently ignores customer complaints

<p>About a month ago I logged two complaints on hellopeter about Telkom, with the following Telkom reference number: AI ********** and AI ********** , and logged another call with their Customer Care whereby the agent informed me that they have sent an email to the billing department and cc'd the manager but till this today I haven't received any feedback from Telkom. I am pleading with Telkom to reverse an amount of R39.00 for the data they reckoned that my son bought but never used after they had given me *******ly afforded me credit without the prior required checks like affordability assessment. I would like this amount reversed because I specifically gave them instructions to remove the spending limit upon activation of the contracts. Telkom please refund me my R39.00 I am begging you. </p>