Telkom's Big Deal - CAN'T DEAL

<p>I purchased Telkom's September 2016 Big Deal - "15GB Anytime data + 10GB Night Surfer data" as advertised in their September brochure and on various websites (eg. https://mybroadband.co.za/news/broadband/177951-telkoms-big-deal-25gb-and-an-lte-router-for-r299.html). I have the signed contract which specifies this deal. </p> <p>I noticed that my bill & online profile lists the contract as "10GB+5GB". I queried this via Twitter on 21 November (I included screenshots of the deal & my signed contract). Nobody has come back to me except to tell me (via Twitter) that they will investigate.</p> <p> </p> <p>I received an sms yesterday (13 December, 3 WEEKS later) stating that case# ********** 1 is closed! I responded via Twitter again & this was the response, "...kindly note that the September deal is a 10GB + 5GB and not the 15GB + 10GB. ^WC"</p> <p> </p> <p>So it's taken them 3 weeks to <strong>NOT</strong> check the facts (which I have provided to them) & they continue to load my account with only 10GB + 5GB data <strong>WHEN I AM PAYING </strong>for 15GB + 10GB, as well as charging me R8.50 monthly for CLI (caller line identity) ON A <strong>DATA</strong> CONTRACT (which makes me wonder whose identity is being divulged on a<strong> DATA</strong> contract and how?) My signed contract stipulates specifically that CLI is <strong>NOT APPLICABLE.</strong></p> <p> </p> <p>I can't deal with the lack of diligence, efficiency & common sense. </p>