1 reviews | Active since Mar 2017

31 Mar 2017, 20:23

Telkom's bad service persists

<p>I am so disgusted and frustrated at Telkoms appalling service that I cannot even think straight to write my experience down. At the beginning of this month I wrote a review that I had issues with Telkom which eventually led to my WiFi being slow, that my device was the only one connected to the WiFi yet it was slow. Well guess what? Telkom disconnected my WiFi yet again for the same reason... they claim I haven't paid for 2 months and yet they reconnected me the first time. Now disconnected without notifying me of their actions. Note that I use the Wi-Fi as a resource to earn an income and Telkom is impacting on my livelihood. Just like the first time I told Telkom i have all proof of payment and again I am advised to wait 21 days for them to reconcile their books and resolve this query. What kind of Mickey Mouse organization is Telkom running that it takes 21 days?! Also they fo not reimburse you for tghe time they have cut you off even if they find that you have paid!@@ Perhaps this is one way for Telkom to make money?</p>

0
Replies (3)
's update04 Apr 2017, 07:43
Reviewer Update

Ref: AI **********

The affected number is ********** 431

My I'd is ********** 126081

's update11 Apr 2017, 12:53
Reviewer Update

Is someone at Telkom getting back to me as I believe we r close to a month of my WiFi being disconnected,?,??

's update03 May 2017, 15:22
Reviewer Update

We are now on the 3rd May. Telkom CANCEL MY CONTRACT WITH IMMEDIATE EFFECT. This can no longer continue. I am exasperated.