Telkom's bad service delivery

Dear Telkom please train your call centre agents because the level of incompetence is appalling. <br> <br> My internet has been disconnected since last week Wednesday, The first consultant I spoke to told me that the line is synchronizing but they seem to be a problem at the exchange. I was very shocked to discover that if I phone Telkom and they can see that there is a problem with the line if I have not asked the call centre agent to log the fault nothing is done to fix the problem. <br> I have wasted more than 7 hours during the past 5 working days just waiting for the call to be answered. Go through the now standard routine of updating the different call centre agents every time I phone. Apparently the fault had been assigned to a technician but the technician has not been dispatch yet, called the *** number that was given to me by the call centre agent, guess what no answer, can someone from Telkom give me answers as to what is happening and when I can expect my line to be fixed, because I am tired of hearing different stories from the call centre agents. ***/ escalation number: 739745.