Telkom's bad service
<p> We have been battling since the 15th of June with Tekom to sort out our ADSL line. After numerous calls to log the fault and to follo-up on the progress it is still not sorted out. Did an speed test this morning again and got .24Mbps and .67 Mbps download speed on what is supposed to be a 4Mbps line. This has been going on since the 15th of June.</p> <p>We are paying for 4Mbps but not getting close to that.</p>
Since Telkom does ot have the decency to respond publically, i'm posting their responce and my response t them publically so everyone can see:
Their response to my initial complaint:
"Good Day Mr Kruger,
The slow access is linked to congestion on the DSLAM there is a network fault logged Ref 125AWK231115 for the exchange to be upgraded , the estimated completion time is +- the 2nd week in September.
Kind Regards
Yazied
Telkom Social Media Team"
My response to them:
Good Day Yazied,
Your responce leaves me with a few questions:
1. Why was I not notified about this problem? I've had NO feedback on the second fault I logged.
2. I am paying for a 4 Mbps line but I am not getting the service I pay for. Where does that leave me?
3. I work from home and depend on a reliable internet connection. You are now telling me that I must expect to battle like I have been until September and then still pay for it. Sorry, but that is not acceptable.
This morning a tried to do a speed test. After 3 "Time Out's" I succeeded and the resuls: .38Mbps on a 4Mbps line.
I'm heading to the nearest Telkom office to cancel my ADSL as well as Telephone line. Cannot accept this ****py service and keep on paying for it. There are service providers out there that offers a better service at a better price.
Cheers Telkom. It has NOT been a pleasure!
Since Telkom does ot have the decency to respond publically, i'm posting their responce and my response t them publically so everyone can see:
Their response to my initial complaint:
"Good Day Mr Kruger,
The slow access is linked to congestion on the DSLAM there is a network fault logged Ref 125AWK231115 for the exchange to be upgraded , the estimated completion time is +- the 2nd week in September.
Kind Regards
Yazied
Telkom Social Media Team"
My response to them:
Good Day Yazied,
Your responce leaves me with a few questions:
1. Why was I not notified about this problem? I've had NO feedback on the second fault I logged.
2. I am paying for a 4 Mbps line but I am not getting the service I pay for. Where does that leave me?
3. I work from home and depend on a reliable internet connection. You are now telling me that I must expect to battle like I have been until September and then still pay for it. Sorry, but that is not acceptable.
This morning a tried to do a speed test. After 3 "Time Out's" I succeeded and the resuls: .38Mbps on a 4Mbps line.
I'm heading to the nearest Telkom office to cancel my ADSL as well as Telephone line. Cannot accept this ****py service and keep on paying for it. There are service providers out there that offers a better service at a better price.
Cheers Telkom. It has NOT been a pleasure!