Telkom s@#t service

I've purchased a cellphone in October last year 2020, in one on the telkom outlets in Durban few months later I lost my phone beginning of June, I contacted telkom customers care number and managed to block the line. I got all the relevant paper work required to process my claim .I went to greenstone mall telkom shop to submit the paperwork which I was told to submit , to my surprise telkom agent at the shop said they dont handle insurance I must contact a third party which handles telkom's insurances , I contact the third party with the policy number they gave me at the store , but their third party didn't pickup the policy number they dont have such policy the lady told , every month telkom deducted money from my account including insurance money, but they can't pick up my policy I'm real frustrated. I will never use telkom useless service