1 reviews | Active since Feb 2014
Telkom's ASSIA interleave should not be automatic
I have been racking my brain with Telkom faults over the past 5 months. Fault after fault.<br> <br> ''Hey I have like 40-100ms on my first hop from my exchange, what is the problem?'<br> \No problem on our end, sir. You have good sync rates and noise-ratio blah blah blah\"<br> FAULT RESTORED. CASE CLOSED. PROBLEM REMAINS? WHAT PROBLEM?<br> <br> Oh, but they fail to mention ASSIA's interleaving setting. Stable internet at the price of latency? Worst thing I have ever heard as a gamer. I would love if an entry level call-centre agent was given the information from Telkom. You know, just a quick heads up that 80% of the gamers in SA would be ****ed if/when they eventually figured out why their latency suddenly tanked and Telkom are closing faults and finding no problems. I just wish they'd let them flick a switch and have the user PERMANENTLY switched to FAST PAST until the customer SPECIFICALLY asks to be put on Interleaving.<br> <br> Anyway - thanks Telkom for a solid 5 months of back and fourth investigating. It was fun trying to figure this all out.<br> "
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This response serves as confirmation that your query has been received. We do apologise for the lack of communication regarding this matter. Please be assured that we will relay your views on the subject to our marketing team.
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Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. We do apologise for the lack of communication regarding this matter. Please be assured that we will relay your views on the subject to our marketing team.
***
Regards
Keagan
Telkom Social Media Team
