TELKOM'S APPALlING SERVICE

<p>Hi Guys</p> <p> </p> <p>I’m highly appalled at the service that I have received from Telkom. Towards the end of August I had app**** for the 20 gig (i.e 10 g day and 10 g night) for R299 which all went fine and I received the sim with the modem.</p> <p>On the 3rd of September 2016 I received my invoice , and guess what ? the billing amount is incorrect. They had activated me on the R399 bundle(20 g day and 20 g night) instead of R299. I then contacted Telkom call center on the 07/09/2016, spoke to an agent was given a reference number and was advised should be resolved in about 5 working days’ time. On the 13th of September I received a sms confirming case has been ESCALATED to store and they will contact me with feedback. I had been waiting for a call ,sms or email however got nothing. I then proceeded to the Telkom store last week Thursday , the store had been unaware that this was sent to them, however the guy logged a query to their billing department and advised me should have been resolved in 24 hours. Today is the 26th of September 2016, I had logged this query on the 7th of September ???? where is the service? ?? it has been 13 business days and 23 days collectively since I logged this issue and nothing done!!! I am dreading writing this complaint as I am taking time out of my busy day to try and get telkoms billing issue sorted , furthermore I just want to make one thing extremely clear I do not want the incorrect debit amount going off my bank account . please get this resolved today !!!!!!!</p>