Telkom running wild with my data usage

<p>I have a mobile wifi device for R99 5GB limit.</p> <p>On the 23rd of January 2017 I had about 3GB data left. When I checked the data limit on the 24th of January 2017 it stated that I had use the remaining 3GB and an additional 3.75GB. I requested a data usage log that was totally useless and decided to call the 081180 to request how I could have use all that much data when I did not download any apps, movies nor music.</p> <p>As per the data usage log I used 4GB between 16:00 23.01.2017 and 00:00 24.01.2017 and an additional 3.9GB between 00:00 24.01.2017 - 04:01 24.01.2017.</p> <p>I requested from the call centre agent to explain to me and indicate what websites and downloads took place, as per the call centre agent that’s not possible and the reason why I used all the data is because I left some of the applications open when I requested from her which ones she was still unable to answer me.</p> <p>As per my knowledge I did not left any apps nor websites open so Telkom send me a detailed list of what I downloaded between 16:00 23.01.2017 and 04:01 24.01.2017.</p> <p> </p> <p>If not I will lodge a formal complaint at ICASA and the National Consumer Protection Office.</p>