Telkom running a ****a shop.

I made an upgrade over the phone on the 7th of February 2022 and lady names Shameeda Miya from Telkom assisted with the upgrade. I wanted an iphone 12 o13 pro and she advised that they only have an iphone 12 in stock. And they have it in bkir and black and in 64gb and 128gb. I asked for a blue iPhone 12 128gb and asked to be upgraded to a top up prepaid and I asked the lady to confirm everything of which she did. I also asked her to confirm my address after the one she read was incorrect and I provided her with the correct one. Wednesday the 9th the phone was delivered and I only noticed on Saturday the 12th that the phone was wrong after trying to recharge and I couldn't because my number was no longer on a top up prepaid to my surprise . Then I quickly opened my phone only to find its wrong. Totally different to what I ordered. I received a black iPhone 12 64gb. I quickly requested for telkom to call me back of which they did and I explained everything and logged a return. Today is the 16th of February and the wrong phone still hasn't been collected and not to mention that telkom hasn't called since Saturday the 12th instead when I call them , they tell me their system is offline daily or I be taken from pillar to post. Today I called again and I was told we waiting for Courier IT to respond.