Telkom runaround | move messed up

We recently moved house and moved our telephone and ADSL line from T. We were assisted via email after filling in the moving request. This is where it went wrong. 5 days ago in the middle of the night the line stopped working and our alarm consequently also. I tried reconfiguring the modem (I had a 12 year career in telecoms so felt comfortable doing this). It did not work. After 30 mins of waiting on the 10210 line I gave up and went to Tygervalley Telkom (and waited patiently in line again), who said I must fill in a new username and password on the modem. Needless to say this did not work. Two days ago I gave up waiting on the call centre after 20 mins and yesterday tried 10210 again. After 41!!! Mins I got an answer from someone who said I'm through to cancellations and he can't help me. He transferred me to technical. I finished the call after 1 hour - with a new password. The technician insisted (again) that was the problem. Yesterday I tried again. Nope - you guessed it. The modem diagnostic says there is no DSL connectivity. Bottom line: my line still does not work.