Telkom Run Around with no assistance!!!

Telkom customer care is of no use & all their consultants share different information!!

I have been dealing with Telkom for over a month, trying to blacklist a number/phone. I spoke to a consultant who gave me a "ITC" number ***A through the phone, She didn't even ask for the IMEI number for the phone & she confirmed that all was in order, I then asked her if she doesn't need an alternative number where they will send the actual ITC reference number and she confirmed that the phone was blacklisted.

I have claimed for the Insurance to pay the lost phone, they have advised that I need proof that the phone was indeed backlisted and I don't have that from Telkom as the consultant said I don't need any of that as the phone has been blacklisted already.

I have since called the Telkom customer care & no one has been able to help me with this, stating that the number given to me was not the Blacklisting number & that they cannot assist with this case. They have been giving me the run around, sending me to the Telkom store, the police station, all this back & forth and still no ITC reference number.

I have less than a week to provide my Insurance with the ITC number before they regard my claim as null & void. I have since seeked legal advise regarding this matter.

Regards,