Telkom Ruining my credit record

On the 20th December 2019 I logged a dispute on my account and I did not pay the full amount as I was instructed to only pay what I would normally pay and not the amount being disputed and this would not affect my credit score/record as on a previous occasion I disputed the installment that was deducted from me and the money was never paid back to me and instead decided to transfer the credit to my other Telkom account after many months of waiting, so for up until 21/03/2019 the dispute was not resolved despite me calling in numerous times and every time confirming with the agents that I should still only pay my normal instalment and not the amount being disputed as I need to apply for a bond this year and want to keep my credit score in good shape. I started checking my credit report and noticed that it showed I was 2 months in arrears on my Telkom account and this still reflects up until now and it has indeed affected my credit score and rating negatively I called in to enquire about this and how I could rectify my record record/score as I was only doing as instructed and I was informed that it would be updated after payment Once the dispute was resolved I paid the amount that was owing yet even now again after paying everything that was owed I see my bill is high again as though there was money carried over from previous months but I paid it anyway to preserve my now ailing credit record and will dispute the amount again. I called in again to find out how my record could be rectified on the bureau and was informed that the case would be escalated and I would be contacted soon and I have yet to get any response. Also I was supposed to receive a modem with my adsl signup which I have not received, I went to the somerset mall Telkom store to inform them they made some calls and said I would be contacted again but I was never contacted and still have not received a modem luckily I have my own old modem I have been using. Also the account I cancelled when I moved to my new place and requested a new line was also a complete messup as I requested only the adsl line on a month to month basis as I wanted to get my internet from a different provider but the agent instead placed me on a 12 month contract without my consent making it impossible for me to sign up with my desired provider at the time as I needed the internet for work and could not afford to cancel the line and go through the entire process again and thus had to just continue with the contract and get my internet from you as well which ended up costing me hundreds more than I would have paid for almost 12 months. I believe this is extremely unprofessional and now these events will make it harder for me to the house I want to get due to my credit record. Please correct my record or assist me in clearing the months in arrears from my credit record as I feel I have been pretty patient with all the troubled I have been experiencing with Telkom but If you listen to all the calls I have made you will completely understand my current frustration. . Regards