MJ
Mabongi J

1 reviews | Active since Apr 2012

18 May 2016, 14:12

Telkom ruining my business for taking forever to move our lines

<p>we have app**** and signed quote for telkom to move our lines with Colin Gewers Contact Centre & Commercial Tel: *** on 15 April 2016 ***. up to this date we still don't have our lines and switchboard systems moved to our new offices. we now have problem wiht old landload who is refusing our equipment that we left for telkom to remove from old office. i have called, wrote emails, and begged telkom to please finish this order. they have now gone quite, taking no actions. we lose clients every time they cant get through our telephone lines. we are spending more money using other means to communicate. i have lost hope and have become depressed over this matter.</p>

0
Replies (2)
Telkom
Telkom's reply20 May 2016, 07:41
Official

Hi Babongile

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

MJ
Mabongi J's update20 May 2016, 13:43
Reviewer Update
Keagan. i am not sure how fast your investigating team will take. All i know right now I have been communicating with telkom guys on this numerous time my head is spinning; and told them to install us new or used PBAX unit. charge us for it. Telkom continues to invoice us and expects us to pay but for what services since we cant use them for over a month now? Telkom does not care for its loyal customers. whilst most companies have moved to competition for telecom services, you have opportunity to better your service to the ones that have been with you, and still continue being loyal to telkom.