Telkom ruined my Festive season

Hello Peter, I have(or should I say had) a contract with Telkom. I decided in May 2023 to add an add-on on my package through istore and took out IPhone 14Pro max with insurance.my existing Hawaii mobile was about to expire and was up for upgrade in December 2023. Once the existing mobile expired,Telkom made no contact with me to discuss what my options are or what options I want and I still continued to pay my IPhone which then I started to receive emails and text from Telkom to state I owe Telkom R3,024 which then I took the time to go in-store to enquire but store could not help and advised to call via call centre. I called Telkom and enquired about my contract and what I owe and how I owe as debit order has been coming out of my account.I got the Shock of my life when the operater on the line said my contract was cancelled and with the insurance I took out for my Iphone.the operator went on to say I have no outstanding balance meaning I owe Telkom nothing and I should ignore the texts and emails as it could be a ****. The texts and emails went quiet after that,till recently in November 2024 the emails and texts started again and on the 28th November a sum of R1,512 came out of account and again on the 30th November another R1,512 was taken. I emailed Telkom on the email on the debicheck and was advised to send my account details but no further feedback and acknowledgment of my details till now. I am now out of pocket for the due to the R3024 please help me.