TElKOM RUINED MY CREDIT SCORE!!!

This is my second complaint at the dismal service of Telkom. I signed up for a Telkom Landline just over two years ago. Towards the end of 2017 Telkom started charging me more than my set debit order and after multiple attempts at increasing my debt order and paying the arrears, the issue was just not resolved. This has now grossly negatively affected my credit score. Each and every time I try to get assistance all I am told is "you must go into a store and pay the arrears yourself" Despite this being Telkoms fault, despite me being a loyal Telkom customer for over two years.

The residual unpaid amount keeps accumulating and building interest. I have spoke to multiple different consultants regarding same. I have tried paying the overdue amount amount via EFT but the Telkom account reflects as invalid, when i tried to get the full details of the Telkom account details no one seems to be able to assist me. When trying to explain that i cannot make the EFT payment i keep getting told to go make a cash payment and go to an easy pay outlet. THAT IS NOT WHAT I WAS IN NEED OF ASSISTANCE WITH, i wanted to make an electronic payment, as i have said over and over on deaf ears.

This Month I approached Telkom for a cell phone contract as i cancelled my landline last month, which i no longer needed and paid up the arrears. Telkom then declined my application indicating that i did not have a high enough credit score. THE REASON MY CREDIT SCORE IS NOT HIGH ENOUGH IS BECAUSE TELKOM *****ED ME OVER.

I am beyond disgusted at the services and lack of assistance I had been provided over the past two years. Telkom has ruined my credit record despite never having missed a single payment of any of my accounts, loans or financing over the past 6+ years, ever. The only account to ever cause me issues was Telkom.

Thank you Telkom, you have ruined any possibility of me getting a loan, finance, bond or even a cell phone contract for the next few years until I can build up my credit score again. Clearly you people do not care about paying customers. You take our money and ruin our lives

I am utterly and truly disgusted and disappointed at what you have done to me.