Telkom Ruined Christmas and my Birthday

After a lightening storm our internet went down. Telkom accepted the fault was with them and gave us a reference number 15ARK201215. We have been phoning every day for the last 4 days to follow up on the progress, only to be told that a technician has not been appointed yet. When we asked to be put through to the person responsible for assigning the technicians, the *********** call centre staff had no idea who to put us through to. When we asked to speak to a manger, we were placed on hold for over 1 hour and received even less assistance. Tomorrow is Christmas. My two sons won't be able to play the Xbox 1 live games they have literally begged us for since August. Telkom has ruined their Christmas, and my Birthday, so I look forward to going onto [URL Removed] Twiiter, Facebook and using every means at my disposal to make sure the world knows about their incompetence and lack of service.